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From Scans to Customers: Converting in Beauty Digital Marketing

Publish: 15/09/2023

Explore the revolutionary approaches in digital marketing for beauty brands. From AR try-ons to QR code scans, discover strategies that turn online browsing into actual sales and long-term loyalty.

From Scans to Customers: Converting in Beauty Digital Marketing

So, you’re immersed in the competitive and glamorous world of digital marketing for beauty brands. The landscape is teeming with flashy QR codes and interactive online experiences, but how do you convert these digital efforts into tangible sales? Let’s explore the intricate ecosystem of digital marketing for beauty brands and uncover its unique ability to turn mere scans into loyal, paying customers.

What is Beauty Digital Marketing?

Digital marketing in the beauty industry encompasses all online marketing efforts that aim to attract, engage, and retain customers. From social media advertising to email campaigns, the options are endless.

Importance of Converting Scans to Customers

In an age where almost everyone has a smartphone, converting scans to customers has become increasingly vital. A scan can mean a potential sale, making it crucial for beauty brands to maximize this aspect of digital marketing.

The Digital Customer Journey


The initial phase of the digital customer journey is all about creating visibility for your beauty products among your target audience. In today’s tech-savvy world, several digital platforms can help establish this crucial awareness. Digital billboards positioned in high-traffic areas can captivate on-the-go consumers.

Simultaneously, social media platforms, boasting billions of users, present a golden opportunity to showcase products via well-crafted advertisements. Moreover, partnering with influencers, individuals with substantial online followings and the power to sway purchase decisions, can give your products a genuine and relatable endorsement. All these channels combined create a comprehensive awareness strategy, ensuring your beauty products are well-recognized in the digital sphere.


After creating awareness, the next phase focuses on getting potential customers to seriously consider your products over others. At this juncture, they are likely to dive deeper into product details, compare them with competitors, and seek opinions. Interactive tools like quizzes can guide them to products suited to their specific needs, making the selection process personalized. Furthermore, incorporating genuine customer reviews and testimonials can instill trust, as prospects often rely on peer feedback. Providing detailed product descriptions, complete with ingredients, benefits, and usage instructions, helps customers understand the product’s value proposition, facilitating informed and confident purchase decisions.


Arguably the most crucial phase, conversion is the point where interested online browsers transition into actual buyers. To ensure this transformation, a brand must employ an array of strategies. Offering time-sensitive coupons or discounts can create a sense of urgency, nudging the customer to finalize the purchase. Targeted marketing, where ads or promotions are tailored based on the user’s browsing history or preferences, can also be incredibly effective, resonating more personally with the potential buyer. By ensuring the purchasing process is smooth, user-friendly, and coupled with compelling incentives, brands can increase their likelihood of sealing the deal.


Securing a sale is not the end but rather a new beginning. Post-purchase, the objective shifts from selling to retaining. It’s essential to understand that a one-time customer has immense potential to become a repeat purchaser, especially if nurtured correctly. Regularly engaging with them through email newsletters keeps the brand fresh in their minds and informs them about new products or updates. Loyalty programs, where customers accumulate points or rewards with each purchase, can motivate them to choose your brand over competitors. Also, rolling out exclusive offers or early-access sales for existing customers can make them feel valued, fostering a sense of loyalty and driving them to continue their patronage.

Role of Scans in Beauty Digital Marketing

QR Codes

In contemporary beauty digital marketing, QR (Quick Response) codes have become almost as commonplace as the products themselves.

The beauty of QR codes lies in their ability to seamlessly bridge the physical and digital worlds. By scanning the QR code with a smartphone camera, potential customers are instantly directed to a designated online location. The immediacy of this action bypasses the need for customers to manually search for the product, thereby reducing friction in the buying journey. More importantly, QR codes can be customized to lead the user to various types of content or promotional offers, making them highly versatile in addressing different stages of the customer journey.

Augmented Reality

When it comes to augmented reality (AR), beauty marketing is stepping into a realm previously reserved for video games and advanced simulations. With a simple scan, AR technology can activate a virtual try-on feature, bringing a revolutionary interactive experience to the customer’s fingertips. Imagine not having to guess what a new shade of lipstick or eyeshadow might look like on you; AR allows you to see it for yourself, virtually.

AR serves as an incredibly persuasive tool by mitigating the uncertainty that often accompanies online shopping for beauty products. Instead of imagining how a lipstick or a new shade of foundation might look, customers can virtually ‘try on’ products through their mobile devices. This real-time, interactive experience significantly lessens the gap between contemplation and purchase, acting as a powerful catalyst for conversion.

QR codes and augmented reality are not just technological gimmicks; they are strategic tools in beauty digital marketing. While QR codes streamline the navigation to pertinent product information, AR enhances user engagement by offering a personalized, interactive experience. Both these scanning technologies, therefore, play a pivotal role in nudging potential customers closer to conversion, making them invaluable assets in any modern beauty marketing strategy.

Importance of Data Analysis

Google Analytics

Understanding how users interact with your QR codes and AR features can provide valuable insights. Google Analytics can show you where your conversion paths are most effective or need tweaking.

Conversion Rates

Regularly monitoring conversion rates can guide your digital marketing efforts. The aim is to have as many scans converted into purchases as possible.

Strategies for Converting Scans to Customers

Content Marketing

Content marketing is an ideal way to establish your brand’s voice, values, and expertise. High-quality blogs that answer common customer questions or tackle industry trends can position your brand as a thought leader. Video tutorials that demonstrate the effectiveness of your products can offer more than just a visual; they can create an emotional connection with viewers, boosting your brand’s credibility. Additionally, encouraging user-generated content, like customer reviews and testimonials, can serve as social proof, fortifying your brand’s image.

Email Marketing

Scanning a QR code or engaging with an AR feature often provides an opportunity to collect email addresses. Once you have that valuable piece of information, you can enter into a long-term relationship where the end goal is conversion. In this regard, email marketing is a potent tool. By crafting timely, personalized, and highly relevant emails, you can nurture these budding relationships. Whether it’s through a welcome email series or tailored promotions, you can achieve impressively high conversion rates.

Social Media Outreach

Social media platforms like Instagram, Facebook, and Twitter are ideal for promoting your brand’s QR codes and AR features. Tactics like ‘Scan & Win’ contests or influencer collaborations can drive scans and bring new audiences, increasing both visibility and conversions.

Case Studies

Sephora’s Virtual Artist: More Than Just a Digital Mirror

In a groundbreaking move that has modernized the way consumers shop for beauty products, Sephora launched their Virtual Artist feature within their mobile app. This isn’t just another augmented reality (AR) gimmick; it’s a game-changer. Sephora’s Virtual Artist allows users to try on an array of makeup products – lipstick shades, eyeshadows, blush, and more – all from the convenience of their mobile devices.

The brilliance of this feature is that it bridges the sensory gap often associated with online shopping for cosmetics. It eliminates the ‘guesswork’ factor that can deter potential customers from making a purchase. Instead of contemplating what a particular shade of lipstick might look like on them, customers can see a real-time digital rendering directly on their own face. This sense of realism fosters a more confident buying decision, and as a result, Sephora has seen a significant boost in their conversion rates.

L’Oreal’s AR Try-Ons: The Virtual Makeup Counter

Much like Sephora, L’Oreal has entered the AR arena but with its unique spin. With L’Oreal’s AR Try-On feature, customers can sample a variety of beauty products without setting foot in a physical store. Through the use of this AR technology embedded within their app or website, users can virtually apply different makeup products to their faces, allowing them to see how well a product aligns with their complexion, style, and preferences.

What makes this feature stand out is its applicability across multiple channels, be it the brand’s website or its social media platforms, offering a cohesive experience that’s broad-reaching. L’Oreal’s AR Try-Ons have contributed not just to enriching the customer experience but also to the company’s bottom line. There’s been a noticeable uptick in online sales since the feature’s introduction.


Eco-conscious consumers are on the rise. Brands that emphasize sustainability in their marketing are likely to see increased loyalty and sales.

In digital marketing for beauty brands, converting scans into customers goes beyond being a mere trend. It’s a multifaceted art form that melds technology, psychology, and creative strategy. With tools ranging from QR codes to AR try-ons, the avenues for sparking engagement and fueling conversion are incredibly diverse. By embracing these innovative techniques, digital marketing for beauty brands can effectively transform simple scans into meaningful, lasting customer relationships.

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